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Policies and release form
You will be given a physical copy of this form to sign when we meet on the day of your appointment. Bolded sections indicate action required from clients. Please read over this information and let me know if you have any questions or concerns.
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VACCINATION RECORDS: Rabies vaccinations are required for all dogs old enough to receive them. **Please bring your dog’s current rabies vaccination certificate to your appointment or send a photo of the paperwork showing the expiration date via text or email before your appointment.**
LATE PICK UP: Clients will be notified 10 minutes before their services will be completed. **If your dog is not picked up within half an hour of this notification, the hourly rate will apply to the additional time the dog stays with your groomer.**
​CANCELLATIONS/NO SHOWS: No shows and appointments cancelled or rescheduled same day or day before, will incur a charge of 50% of the estimated groom cost, to be paid before the next appointment can be booked. Clients arriving more than 15 minutes past their appointment time will be rescheduled.
VETERINARY LIABILITIES: Even with the gentlest care, there is always a risk of
medical complications or injury when working with animals in potentially stressful situations and with sharp instruments. In the event of an injury, illness, or other condition deemed to require immediate medical attention, the owner will be notified and the groomer will bring the dog to the Knoll Animal Hospital for immediate treatment. By signing this form the owner authorizes the groomer to transport and seek necessary medical treatment, and veterinary staff to treat their dog. The owner is responsible for the cost of any necessary medical treatment and releases your groomer and Diamond in the Ruff from liability for injury and loss.
HEALTH COMPLICATIONS: Though your groomer will make every effort to give your pet a pleasant experience, grooming can be stressful. Stress can aggravate existing medical conditions or uncover new ones. **Please inform your groomer of any and all known medical conditions such as back or joint pain, allergies, seizures, heart problems, difficulty breathing, skin conditions, etc.**
Senior pets have a higher risk of experiencing complications.
The service may be refused or ended early if the groomer deems continuing it would put your pet’s health at risk.
Any situation where dogs come in contact with surfaces that other dogs have touched carries a risk of the spread of illnesses. While the entire salon is sanitized thoroughly at the end of each day with veterinary-grade disinfectant, there is not time to top to bottom sanitize the facility between each dog. Vaccines beyond just rabies are highly recommended for dogs going to any salon.
By signing this form the owner acknowledges these risks and releases your groomer and Diamond in the Ruff from liability for any illness, injury, or losses that arise during or after the grooming service.
REACTIVE DOGS: **Owners must inform the groomer if their dog has bitten or shown reactivity or aggression to people or other dogs in the past.** A history of aggression or reactivity does not mean the dog cannot be groomed. This information helps your groomer keep themself and the dog safe. The service may be discontinued at any point if the dog’s behavior endangers themself or the groomer.
ETHICAL TREATMENT: Diamond in the Ruff prioritizes pets’ comfort and well-being above all else. Your groomer has the right to refuse services that will cause harm, discomfort, or pain to the dog. This includes but is not limited to leaving coats long when the owners have failed to maintain them and attempting to brush out extensive tangling or matting.
MATTED PETS: Matted pets require extra care to groom as safely as possible. Matting is a serious issue that can cause pain, discomfort, skin infections, bruising, and irritation, and removing it can result in nicks, cuts, and tears in the skin. If the matting is severe, the service may be ended early and the dog may be referred to a veterinarian for their safety. Your groomer will do their best to inform you if shaving will be necessary at drop off, but it is not always possible to determine the severity of matting in some coats before the dog has been bathed.
FLEA AND SKUNK TREATMENTS: As this business operates out of a residence, dogs with fleas or who have recently been sprayed by a skunk cannot be groomed at Diamond in the Ruff. If the dog arrives at their appointment with these or other conditions that would put areas of the home outside of the salon area at risk, the service will be rescheduled or cancelled.
PHOTO RELEASE (OPTIONAL): The owner agrees to allow photos or videos of their dog to be shared on Diamond in the Ruff’s website, social media pages, and/or other marketing channels. No identifying information will be shared beyond the pet’s name, which can also be kept private if requested. Notify your groomer at drop off if you do not wish for media of your pup to be shared.